Support

 

Support idea

Nolek offers high quality after-sales support for service, calibration, training and spare parts. For Nolek, the challenge of delivering the best possible quality does not stop at the physical delivery of the products, but continues perpetually throughout the entire customer relationship.

 

Global Service

Nolek’s highly skilled service technicians offer complete service for all types of leak testing equipment. With a global service network, we strive to reach every corner of the world. Nolek will recommend the frequency of service and, together with the customer, form a service agreement. If you have any queries about our services, please do not hesitate to contact our Service Department, found under contact persons.

 

Repair and Calibration

Nolek’s service technicians have the instruments and know-how for calibrating and repairing all types of leak testing equipment. All instruments have a 12 month warranty and repairs are offered at very competitive prices thereafter. The repair and calibration can either take place onsite at the customer’s facility or at Nolek’s production facility, if preferred. A certificate is issued upon calibration completion. If you have any questions, please do not hesitate to contact us.

 

Customer Training

Nolek offers custom designed trainings of operators, constructors etc., which are available either on-site at the customer’s facility or at Nolek. We make sure to not only teach our customers about their specific machines and/or instruments, but also share our vast knowledge of the principles of proof testing, leak testing and detection, helium charging and recovery and unspoiled testing. Please do not hesitate to contact us with questions.

 

Spare parts

Nolek offers a variety of spare parts easily accessible with a high level of service. Nolek maintains an extensive inventory of spare parts for our machines and test equipment, including; mechanical, electrical and pneumatic spare parts. Our spare part personnel can be found under Contacts. Please do not hesitate to contact us if you require any further information.

 

Nolek’s on-call duty service

To better serve our customers, we have service technicians on duty around the clock. Please do not hesitate to contact us for telephone support or to schedule an emergency service visit. Please find our service contact details below:

 

Regular opening hours telephone support:

+46 (8) 531 942 00

After hours hotline:

16:40 to 07:45 (CET) weekdays and all day on weekends

 

Central European Time (CET):

GMT +1:00 (Central European Time)

 

Emergency telephone number:

+46 (0)768 978 989

Min. charge:

3 hours (telephone support – 1 hour)